Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fabriccentral@icloud.com.
The return label is covered by the customer.
You can always contact us for any return question at fabriccentral@icloud.com.
All that is written above is for EU only.
Fabrics are exempt from the right of withdrawal.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 calendar days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fabriccentral@icloud.com.
Fabric Textile Central
134/144 High Street, Walthamstow, London, E17 7JS
+44 7943 452529 | fabriccentral@icloud.com
Returns
At Fabric Textile Central, we value each customer's unique preferences. As a result, we do not accept returns on any products, especially material/fabric-based items, as these are tailored to individual requests.
For corsets, returns are not accepted due to hygiene reasons. However, if the item is damaged upon arrival or within the EU, please contact us within 48 hours with clear photos of the item and the packaging for review.
Refunds
Refunds are only issued for damaged items that meet the conditions above. Once we verify the damage through provided images, we will inform you of the approval status.
If approved, your refund will be processed to your original payment method within 7 working days. Note that your bank may require additional time to post the refund.
We do not offer refunds for reasons related to change of mind or incorrect selection.
Shipping costs are non-refundable unless the issue is due to a fault on our part.
Exchanges
We do not offer exchanges. Please carefully review your order before confirming the purchase. Unless within EU which we allow a 14 day timeline.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of receiving your parcel and provide photos of the product and packaging. We will assess and arrange a suitable resolution—either a refund or replacement—based on availability.
Contact Us
For all return or refund inquiries, please get in touch:
Fabric Textile Central
134/144 High Street
Walthamstow, London, E17 7JS
+44 7943 452529
fabriccentral@icloud.com