Frequently asked questions
Orders & Payments
Q: How can I place an order?
Q: How can I place an order?
You can place an order directly through our website by selecting your desired item, choosing the correct size, and adding it to your basket. Follow the checkout process to complete your purchase.
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options as displayed at checkout.
Q: Can I modify or cancel my order after placing it?
Q: Can I modify or cancel my order after placing it?
Please contact us as soon as possible. If your order hasn’t yet been processed or dispatched, we may be able to make changes or cancel it.
Shipping & Delivery
Q: Do you offer international shipping?
Q: Do you offer international shipping?
Yes, we ship internationally to selected countries. Delivery times and charges will be calculated at checkout based on your location.
Q: How long does UK delivery take?
Q: How long does UK delivery take?
Standard UK delivery typically takes 2–4 working days. Express options are also available.
Q: How can I track my order?
Q: How can I track my order?
Once your order is dispatched, you’ll receive a tracking number by email, which you can use to follow your parcel’s journey.
Returns & Refunds
Can I return my corset if it doesn’t fit?
Can I return my corset if it doesn’t fit?
We do not accept returns, especially for fabric-based or custom-made items.
Due to hygiene reasons, worn corsets cannot be returned unless faulty.
Q: How do I request a return or refund?
Q: How do I request a return or refund?
Please email us at fabriccentral@icloud.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
Q: When will I receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 7 working days.
Product Information
Q: How do I know what size corset to order?
Q: How do I know what size corset to order?
We recommend checking our Corset Size Guide before ordering. If you're unsure, feel free to contact us for personalised assistance.
Q: Are your fabrics suitable for making corsets?
Q: Are your fabrics suitable for making corsets?
Yes, we offer a range of strong, durable fabrics ideal for corsetry, as well as decorative materials for outer layers.
Q: Do you offer made-to-measure corsets?
Q: Do you offer made-to-measure corsets?
At this time, we only offer ready-to-wear sizes. However, custom requests may be considered – please contact us to enquire.
Store & Contact
Q: Can I visit your shop in person?
Q: Can I visit your shop in person?
Yes! Our shop is located at 134/144 High Street, Walthamstow, London, E17 7JS. Please check our business hours before visiting.
Q: What are your customer service hours?
Q: What are your customer service hours?
Mon - Sat: 9am - 6pm
Sunday: 10am - 4pm
(Please note we have two stores our CORSET store is closed on Sundays)
Q: How can I get in touch with you?
Q: How can I get in touch with you?
You can reach us by phone at +44 7943 452529 or by email at fabriccentral@icloud.com.